Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 3123 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 19th May 2017 - 5/5 stars

Spot on, as the saying goes, you get exactly what's on the tin.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... We got a good deal.

said on 19th May 2017 - 5/5 stars

Excellent.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Simplicity

said on 19th May 2017 - 5/5 stars

Excellent help from staff.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Brand new car with low deposit. No brainer!

said on 18th May 2017 - 5/5 stars

Very quick and reliable service. Dealt with a sales advisor called James Hawes. He helped and kept me up to date 24/7, very good.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... It benefits my buisness needs

said on 17th May 2017 - 5/5 stars

Excellent!

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... It was the best way for my business to buy a new van.

said on 16th May 2017 - 4.7/5 stars

Very good company, the deal on my van was brilliant and delivery was the exact date I asked for. The only negative is if you say you'll call a customer back then you should. I was promised a call back on more than one occasion and I had to call to chase.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 3 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Because I've always leased vehicles, its peace of mind knowing you have a brand new vehicle.

said on 16th May 2017 - 5/5 stars

Vanarama have given our company a first class service from our initial inquiry all the way through to contract completion. The vehicle chosen arrived exactly as described and exactly when they said it would. We can't praise Vanarams highly enough, we will definitely use them again in the future.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Convenience.

said on 16th May 2017 - 5/5 stars

The service was excellent and the cars were delivered within the time frame suggested. The members of the Vanarama team were courteous and helpful.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Better than buying

said on 16th May 2017 - 3.7/5 stars

Initial contact was great and the deal was set up really quickly, but then went all quiet and I had to keep ringing to try and get progress updates.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 1 stars
  • Their overall satisfaction with Vanarama: 3 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 4 stars

I leased my new vehicle because... Made better financial sense

said on 15th May 2017 - 4.1/5 stars

Mostly good, I had to phone up a few times to find out where everything was up to, but apart from that was all great.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 4 stars
  • How we kept them up to date: 3 stars
  • Their overall satisfaction with Vanarama: 4 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 4 stars

I leased my new vehicle because... So I could get a brand new car for an affordable price and not having to worry about selling it in a few years.

said on 12th May 2017 - 5/5 stars

A great service made especially easy by having a very easy, friendly salesman on the phone. If it wasn't for Darren Watkinson, I might not have chosen you. He treated me as a person and not a number. The van its self is brilliant, everything I asked for. I would use Vanarama again.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... As I am a delivery drive I found this to be the most suitable for my business.

said on 12th May 2017 - 4.9/5 stars

I thought the service throughout was excellent.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 4 stars

I leased my new vehicle because... It was a good deal

said on 11th May 2017 - 5/5 stars

First Class. Everyone got back to me and I was always kept updated. Thank you Vanarama!

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... I know the Monthly costs that are going out. It will always be consistent

said on 10th May 2017 - 5/5 stars

Good, friendly and very helpful.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Price

said on 10th May 2017 - 5/5 stars

Excellent service from inquiry right up to the delivery. It had even been jet washed when the man delivered it who showed everything about the pickup. Thanks to everyone, we will be in touch for our other leased vehicles when they are due to be changed.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Good reliable vehicles that dont need to use all you business cash flow on and in 3 years we can have another one

said on 9th May 2017 - 5/5 stars

This is the first time I have ever leased a car, and Vanarama made the process the easiest and most cost-effective way possible. Just to sum it up into one word (perfect).

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... So I was able to get the vehicle of my choice at the best price I could find.

said on 7th May 2017 - 5/5 stars

This is the first time we have leased and we are 100% happy with the deal we got and all of the customer service. We also sorted the insurance through Vanarama which made it easier and worked out cheaper for us. We will definitely be using Vanarama again.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Because we like to change our car every few years and it worked out better to lease then to buy.

said on 5th May 2017 - 4.1/5 stars

The person at Vanarama we had spoken to was in the weekend team and didn't have authority to process this. So we ended up having to get another quote and the price went up. But once that was sorted everyone else I spoke to was very helpful.

Customer Ratings

  • How we handled the initial enquiry: 2 stars
  • The quality of information, advice and guidance we gave: 3 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 4 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Wanted a brand new car and this was the most cost effective way of driving the mane and model we wanted

said on 5th May 2017 - 5/5 stars

Very thorough and professional but still a personal touch.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... It suits our business needs and gives flexibility on the lease hire service.

said on 4th May 2017 - 5/5 stars

Very good.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... like it better than purchasing

said on 4th May 2017 - 4.7/5 stars

Very good. The man who delivered my pick up truck was very nice and helpful.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 4 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 4 stars

I leased my new vehicle because... Suits my needs.

said on 2nd May 2017 - 5/5 stars

Excellent service and always kept informed. Vehicle was delayed a few times but no fault of Vanarama. Faultless service from start to finish and very helpful staff.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Excellent price for vehicle we wanted and suited our requirements

said on 2nd May 2017 - 4.9/5 stars

Very impressed with the service, more than I actually expected.

Customer Ratings

  • How we handled the initial enquiry: 4 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 5 stars
  • How we kept them up to date: 5 stars
  • Their overall satisfaction with Vanarama: 5 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... The van is a tool for my business and it's great I can hand back at the end of term and get a new van with no hassle

said on 2nd May 2017 - 4/5 stars

Very good.

Customer Ratings

  • How we handled the initial enquiry: 5 stars
  • The quality of information, advice and guidance we gave: 5 stars
  • The deal: 4 stars
  • How we kept them up to date: 1 stars
  • Their overall satisfaction with Vanarama: 4 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 4 stars

I leased my new vehicle because... BUSINESS

said on 2nd May 2017 - 4.3/5 stars

I am pleased with the deal I got from Vanarama. You certainly seem keener to do business and stuck to my guide price for a van and didn't try to push me to go beyond my budget.

Customer Ratings

  • How we handled the initial enquiry: 4 stars
  • The quality of information, advice and guidance we gave: 4 stars
  • The deal: 4 stars
  • How we kept them up to date: 4 stars
  • Their overall satisfaction with Vanarama: 4 stars
  • The likelihood of them using us again: $review.RatingLikelihoodOfUsingUsAgainstars
  • The likelihood of them recommending us to friends and colleagues: 5 stars

I leased my new vehicle because... Although I have the capital to buy a van outright if I so wished. I decided after a discussion with my accountant that I should preserve my capital to re-invest in my business rather than spend it on a new vehicle. Also, leasing means that I have a fixed cost for my vehicle enabling me to plan my expenditure for a known period, which in turn helps me to keep a close eye on my P&L status.

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Autorama UK Ltd Registered in England and Wales with registered number: 05137709 Registered office: Vanarama, Maylands Avenue, Hemel Hempstead, HP2 7DE, United Kingdom. Vanarama, Vanarama Cars, Pickup Trucks Direct and Vanarama Insurance Services are trading styles of Autorama UK Ltd, who are authorised and regulated by the Financial Conduct Authority (Our Financial Conduct Authority Register number is 630748). Autorama UK Ltd is a Credit Broker not a Lender, we can introduce you to a selected group of Lenders. Calls are recorded for compliance and training purposes.

Our price guarantee

We regularly check our prices - you won't
find the same new van cheaper elsewhere.

  • 1If you find a better deal even after ordering from us, we'll match it.
  • 2No hidden charges - we'll tell you about everything up front. No surprises.
  • 3If you need to cancel or postpone your order before delivery (even if you've signed the order) we'll return your deposit in full.
  • 4After ordering, if the price of your vehicle reduces or interest rates go down, we'll reduce your payments.

Read more about our 8 point price guarantee.

Free, fast delivery

Market
leading
delivery
times

We keep £30 MILLION worth of vans on order to give us the fastest vehicle delivery times in the market.

All vehicles are brand new and will be delivered to your door absolutely free.
*UK mainland only

Vanarama reviews

4.7/5 Out of 1,500+ reviews

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