Financial Conduct Authority

Initial Disclosure Statement

Autorama UK Ltd, Masterson House, 30/31 Mark Road, Hemel Hempstead, HP2 7BW who also trades as Vanarama and Pickup Trucks Direct is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Register number is 630748. Our permitted business is credit brokerage, debt administration, counselling and adjusting and general insurance.

You can check this in the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website www.fsa.gov.uk/register/ or by contacting the Financial Conduct Authority on 0800 111 6768

Consumer Credit services

The Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Autorama UK Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 630748) and is permitted to advise on and arrange consumer credit contracts.

Whose Consumer Credit do we offer?

As a Financial Conduct Authority regulated credit broker we can introduce you to a selected group of lenders (please follow this link for details of our lenders) who may be able to help you finance your vehicle. This group of lenders provides us with a range of products which may be suitable for your purchase (please follow this link for details of the products we offer). We will explain the key features of those products to you.

Which service will we provide you with?

We will take steps to ensure that, in the course of advising you, we will only make a recommendation; that will be suitable for your demands and needs at the time that the recommendation is made.

In assessing your demands and needs we may seek information about your personal circumstances and objectives which may be relevant, in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

What will you have to pay us for our services?

We charge a £150+VAT for business customers and £180 inc VAT for Personal customers. This is per order for our Consumer Credit Services. This is payable should you decide to enter into an agreement. This amount will be retained from your holding deposit. The holding deposit must be paid before your order is processed. This can be paid by debit or credit card. The reminder of the holding deposit will be refunded to you on the day your vehicle is delivered and will reach your account in 3 to 5 working days. Should you decide to cancel your order the full holding deposit will be refunded to you. Some of our lenders may charge an administration fee to set up your agreement. We may receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to.

General Insurance Services

The Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Autorama UK Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 630748) and is permitted to arrange general insurance services.

Whose General Insurance do we offer?

GAP Insurance: Autorama UK Ltd offers RTI GAP insurance and finance GAP insurance from a single provider. These products are provided by Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, Warwickshire, CV34 5HQ, FCA no 310089.

Van Insurance: Autorama UK Ltd offers van insurance from a number of insurers (and associated add-on products). These insurers are regulated themselves, and their details are provided by us to you, when we supply a quotation and on any issued certificate of insurance.

Which service will we provide you with?

You will not receive advice or a recommendation from us for General Insurance. We will need to ask you some questions to narrow down the selection of products and/or insurers that we will provide details on (please follow this link for more information on the products we offer). You will then need to make your own choice about how to proceed.

What will you have to pay us for our services?

We do not charge fees for our insurance related services. We may receive a commission from the product provider, and if you decide to pay by installments from the provider of this credit facility We hold any insurance money (premiums, refunds or claims money) as the agent of the insurer under a risk transfer agreement.

Confidentiality and Data Protection

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their consumer credit licence numbers are available on request. Any organisation approached for credit will need to undertake credit searches with a credit reference agency which may affect your credit rating.

What to do if you have a complaint

As an organisation we are committed to treating our customers fairly, before, during and after a sale.

Before the sale you can expect:

  • To have any significant and unusual exclusions or exceptions to the policy brought to your attention
  • A clear statement of price, including where applicable a breakdown of any interest charges
  • Details of your cancellation rights and our complaints procedure
  • Copies of your policy documentation or information as to when these documents will be dispatched

After the sale you can expect:

  • Not to encounter any barriers to cancelling your policy within regulatory agreed timeframes
  • To have any complaint dealt with in a timely and professional manner

If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You should write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0800 023 4567.

If you have any questions or queries please contact Charlie Jones our Compliance Officer on 01442 838186 or charlie@autorama.co.uk who will be happy to help.

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Autorama UK Ltd Registered in England and Wales with registered number: 05137709 Registered office: Vanarama, Maylands Avenue, Hemel Hempstead, HP2 7DE, United Kingdom. Vanarama, Vanarama Cars, Pickup Trucks Direct and Vanarama Insurance Services are trading styles of Autorama UK Ltd, who are authorised and regulated by the Financial Conduct Authority (Our Financial Conduct Authority Register number is 630748). Autorama UK Ltd is a Credit Broker not a Lender, we can introduce you to a selected group of Lenders. Calls are recorded for compliance and training purposes.

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