Published on Thursday 25 February 2016 in Company News
It's well known that a happy workforce delivers outstanding customer service, and we're delighted to have been recognised by The Sunday Times as one of the Best Small Companies To Work For in the UK. In our inaugural year in the list, Vanarama not only achieved three stars in the Michelin style rating system, but also finished in 26th position overall.
Richard Branson sums it up when he says "Train people well enough so they can leave, treat them well enough so they won't want to!"
Our staff have the opportunity to tell it like it is!
The award is based on staff feedback from a rigorous survey, where employees are quizzed about pay, conditions, leadership, teamwork and wellbeing. The results are then benchmarked against hundreds of other small companies. Only those deemed 'extraordinary' achieve the three star status.
So why should this matter to you, our customer?
The survey, which is carried out by an independent consultancy, also asked our staff their view of the service they provide their customers. "Bearing in mind that the survey is anonymous, giving staff the freedom to express their true views, we are especially thrilled with these results," says Managing Director, Andy Alderson. Highlights included 100% of staff agreeing that at Vanarama, we provide a great service to our customers, with a full complement of staff also agreeing to the statement that our organisation is constantly seeking to improve the service we offer.
Looking after our team that look after you
Emphasis is put on wellness at Vanarama with staff partaking in yoga and relaxation sessions on Thursdays. There is also the opportunity to have a massage at work and free local gym membership. A total of 89% of staff believe their manager takes an interest in their wellbeing. A weekly running club called 'Runarama' was introduced at the start of the year and has been instrumental in helping to get employees active and fit.
"Like any successful small business, we have to evolve with our environment in order to grow," continues Alderson, "So I'm delighted that all our employees have the vision and understanding that, in order to get the best for our customers, we never stand still. Also, that the investment we place in our employees is targeted, not only at them getting the most out of their working environment, but at the company providing outstanding service for its customers," concludes Alderson.
Commenting on our staff engagement with themed days such as 'bring your pet to work' and 'how orange can you go' Best Companies commented "These days are hugely successful in generating both goodwill from employees and enhancing their wellbeing overall both in and out of the workplace."
Read our profile page on the Best Companies website for more insight and details as to why Vanarama were placed as the 26th Best Small Company To Work For in the UK.